Warranty & custom build terms

The short version: wheels I build are guaranteed, parts are paid up front, and labor is paid on completion.

Warranty

  • Builds with parts from me: free truing for 2 years and free spoke-replacement labor for 1 year. I keep a build log for every wheel.
  • Builds with your parts: free truing for 30 days.
  • Manufacturer warranties apply on top: Nextie rims carry a 3- or 5-year warranty depending on the model, and I handle the claim with Nextie for you.
  • Shipping for warranty work is paid by the customer. The warranty doesn't cover crash damage, misuse, or wheels altered by someone else.

Crash replacement

If you break a Nextie rim I built, the replacement rim costs what I pay for it, never more than Nextie's own crash-replacement price, plus rebuild labor at the customer-parts rate.

Custom build terms

  • Quote first. Sending a build request costs nothing. I confirm parts availability and send a quote before you pay anything.
  • Parts up front. Approving the quote means paying the parts invoice. I order parts once it's paid.
  • Cancellation. You can cancel within 24 hours of paying the parts invoice, while the factory still allows the custom order to be cancelled, for a refund less card processing fees. After that, custom-made parts can't be returned and the parts payment is non-refundable.
  • Balance. Labor, and shipping if I'm shipping your wheels, is invoiced when the build is finished and is due within 14 days of that notice.
  • Storage. Finished wheels not paid for or collected within 30 days are charged a storage fee of $10 per week. After 60 days the parts payment is forfeited and the wheels may be sold.
  • Ownership. Wheels remain Wheelie Good Wheels' property until paid in full.

Shipping and mail-in

  • Austin pickup and drop-off are free, by appointment.
  • Shipping is charged at cost and quoted before you pay; signature is required on shipments over $750.
  • For mail-in service, you pay inbound shipping; I send the address after you book.