Frequently asked questions

How does paying for a custom build work?

Nothing is due when you send a build request. I confirm that every part is available, then send a quote. When you approve it, you pay for the parts up front with an online invoice, and I order them. Labor (and shipping, if I'm shipping your wheels) is invoiced when the build is finished.

Why are parts paid up front?

Rims are made to order for each build and hubs are bought at retail for you, so I can't return them if a build is cancelled. Paying for parts up front lets me order them right away, and labor is only paid once your wheels are done.

How long does a custom build take?

Currently 5–7 weeks. Most of that is the rims being made and shipped; the build itself takes about a week.

Can I cancel?

Yes, within 24 hours of paying the parts invoice. I order your rims right away, and the factory lets me cancel a custom order within 24 hours, so you get a refund minus card processing fees. After that, custom-made parts can't be returned, so the parts payment is non-refundable.

When is the rest due?

When your wheels are finished I send an invoice for labor (and shipping, if I'm shipping them), due within 14 days. Finished wheels not paid for or collected within 30 days are charged a storage fee of $10 per week, and after 60 days the parts payment is forfeited and the wheels may be sold. Details are on the warranty and terms page.

Is there a weight limit?

Every rim is rated for a maximum system weight (rider, bike and gear), and the builder only offers rims rated for the weight you enter. Above about 103 kg (227 lb) I confirm the spokes and spoke count with you before ordering. Over every limit? Ask me; there are heavier-duty options.

What's in the tension report?

The measured tension of every spoke on both wheels, measured with a calibrated tensiometer, plus the target range for your rims. It ships with every custom build.

What's the warranty?

On builds with parts from me: free truing for 2 years and free spoke-replacement labor for 1 year. Rims also carry Nextie's own 3- or 5-year warranty. Full details are on the warranty and terms page.

Can I bring my own parts?

Yes. Building with your rim and hub is $75 per wheel with standard spokes or $100 with double-butted spokes, spokes and nipples included. Builds with customer-supplied parts include 30 days of free truing.

Do you ship?

Yes, anywhere in the lower 48. Shipping is charged at cost and quoted before you pay; a wheelset box typically runs $110–210 insured. Austin customers can pick up for free by appointment.

Do you charge sales tax?

Yes. Texas sales tax applies to wheel builds and to repair labor.